At This & That, each item is custom-made to your specifications, ensuring you receive a unique product designed just for you. As such, we are unable to offer exchanges or returns for change of mind or incorrect orders placed by the customer. Please review your order carefully before finalizing your purchase.

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However, we are committed to delivering high-quality products and exceptional service. If you receive an item that is damaged, defective, or incorrect due to an error on our part, we will gladly offer a replacement or refund under the following conditions: 

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Eligibility for Return or Refund

We only accept return or offer refunds for items that are:

• Damaged or defective

• Incorrect due to production error (e.g., wrong size, color, or design).  

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How to Initiate a Return

If you believe your order qualifies for a return, please contact us within 7 days of receiving your item.

Be sure to include:

• Your order number

• A detailed description of the issue

• Photos of the defective or incorrect item

 

Resolution Options

Upon review of your claim, we will provide one of the following:

• A replacement of the same item (if stock and materials allow)

• A full refund to your original payment method.

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​We appreciate your business and strive to provide you with high-quality, custom-made products that you'll love. Please don't hesitate to reach out if you have any questions or concerns. Our team is here to ensure that you have a great experience from start to finish.